Marc and Lynne Benioff Make Gift to Fund HERO Awards in Hawai’i

One year after the devastating Maui wildfires, Marc and Lynne Benioff, long-standing philanthropists in the state of Hawai’i, have made a $2 million gift to fund the Lahaina HERO Awards. Why it’s important: The initiative, announced by Hawai’i Gov. Josh Green, M.D., on August 19, honors Department of Education (DOE) employees who worked to keep […]

Meet Salesforce CTOs: Experts on Demand to Implement Data and AI Solutions

Now available through Salesforce Professional Services, customers can engage Salesforce Chief Technology Officers (CTOs) as trusted advisors to work alongside their teams to achieve their data and AI goals. Salesforce CTOs join a wide range of complementary Success Plan offerings and partner ecosystem solutions designed to help customers innovate faster.    Why it matters: Over 80% […]

New Salesforce Connected Vehicle App Helps Automakers Quickly Build and Deliver Connected Car Features and Services

Connected Vehicle provides a unified, intelligent digital foundation to help automakers reduce development time and roll out features and updates faster than ever  The app lets automakers easily integrate their vehicle, Internet of Things (IoT), driver, and retail data from various sources — including AWS IoT FleetWise and Snapdragon® Car to-Cloud Connected Services Platform — […]

Now Available: Tableau Pulse Natively Embeds AI-Powered Insights into Salesforce, Helping Teams Make Data-Driven Decisions

Today, Salesforce launched Pulse for Salesforce, a purpose-built edition of Tableau Pulse  that brings out-of-the-box metrics and AI-powered insights directly into the flow of work in Salesforce CRM, starting with Sales Cloud. Built on Salesforce’s Einstein 1 Platform, Pulse for Salesforce is powered by generative AI and is a critical step toward the goal of […]

Salesforce and Zoomin on Data’s Critical Role in the AI Revolution for Customer Service

Many service agents and mobile workers find it increasingly hard to meet rising customer expectations. Nearly four in five service organizations (79%) have invested in AI to scale service and meet these ever-increasing demands. And these investments are paying off — 87% of service decision makers with generative AI say the technology has helped them […]

Electrifying the Future: How Automakers and Energy Providers Can Use Salesforce to Supercharge the EV Transition

For decades, motorists on long road trips have had to stress over their fuel gauges inching toward empty with the nearest gas station still miles away. Now, with more electric vehicles (EVs) hitting the roads, their worries are shifting toward the possibility of running out of battery power.  This “range anxiety” is a huge issue […]

Small Business Owners Lose 1.5 Hours Daily to Wasted Time, Slack Survey Finds

According to a recent study conducted by Slack, a Salesforce company, small business owners are losing an average of 96 minutes of productivity daily, which amounts to three weeks of lost time per year. The study also found that technology helps save them time and effort. In particular, millennials report being more likely to use […]

Global Investment Manager abrdn Boosts Compliance Efficiency with Salesforce Financial Services Cloud

Global investment company abrdn is transforming its Know Your Client (KYC) operations with Salesforce Financial Services Cloud, and Experience Cloud, built on the Einstein 1 Platform, aiming to make compliance checks faster and more secure. Why it’s important: KYC is a standard compliance process used in the financial services industry to verify customers’ identity, and […]

The Data Explosion Is Making Young People Anxious. What Can Businesses Do to Ease Their Data Distress?

Gen Z is drinking data from a digital firehose.  The first digitally native generation — those born between 1997 and 2012 — Generation Z is bearing the brunt of a data explosion that’s expanded to the point that nobody truly knows how much we are creating, sharing, and consuming. All we know, despite estimates dating […]

New Salesforce AI and Data Tools Help Nonprofits Engage with Stakeholders, Boost Fundraising, and Improve Program Efficiency

New AI capabilities for Nonprofit Cloud enable nonprofits to quickly generate personalized fundraising proposals and summarize key information to improve programs and stakeholder engagement Salesforce Data Cloud for Nonprofits helps nonprofits unify and harmonize their data to gain a holistic understanding of their donors, prospects, and other key stakeholders Nonprofit customers like Pancreatic Cancer Action […]