Uncategorized Archives - AscendantNews

Salesforce Brings Agentic AI to the Field Service Sector to Tackle Scheduling, Reporting, and On-the-Job Troubleshooting

Agentforce for Field Service automates scheduling, paperwork, and reporting — freeing skilled workers to focus on repairs, troubleshooting, and building customer relationships With pre-built topics and actions, plus unified data from internal and external enterprise sources, Agentforce operates autonomously in any field service workflow to provide workers and customers with intelligent, data-grounded responses Businesses like […]

How Agentforce Automates Field Service Tasks, Easing Skilled Labor Shortage Strain

What if scheduling chaos gave way to seamless, AI-driven dispatches, with field technicians spending less time wrestling with clunky apps and paperwork and more time focused on turning wrenches and supporting customers? According to Salesforce VP of Product Management Michael Gonzalez, that vision is now a reality. Here, he discusses the recently announced Agentforce for […]

Tradespeople, Techs Waste Nearly a Full Day’s Work Weekly on Paperwork, 81% Think AI Agents Can Help

Field Service is ripe for agentic transformation, with 47% of appointments not going according to schedule and 66% of technicians feeling burned out at least monthly In a new Salesforce survey, tradespeople and technicians estimate they waste more than seven hours per week — nearly a full work day — on inefficient, unproductive, or low-value […]

The Changing Role of Developers in the Age of AI Agents

Anthropic CEO Dario Amodei recently predicted that AI will write 90% of code within six months and dominate nearly all coding within a year. While many worry this signals the replacement of developers, they may be missing the bigger picture. AI isn’t just automating work, it’s reshaping roles and unlocking new opportunities. At Salesforce, we […]

Why Customers Say Unified Data Is Critical for AI Agents

AI agents are only as good as the data they’re able to access, but many organizations are still struggling to bring it all together. The stakes rise as leaders push to deploy AI agents for productivity and efficiency. They quickly run into fragmented data scattered across platforms, repositories, and formats. As a result, CIOs find […]

The Kindergarten Test: How AI Will Free Workers from Drudgery

Forget multiple screens, keyboards, and mouse pads. Imagine a workday where you simply instruct your computer on the tasks you want done. Max Kirby, Principal AI Architect at Salesforce, believes this future is closer than you think. Kirby recently discussed his predictions for the agentic AI-powered workplace of 2030 with Marc Escobosa, VP of Salesforce […]

A New Definition of Smart: Agentic AI’s Impact on Critical Thinking

Artificial Intelligence (AI) headlines often warn of a future where humans outsource cognition to algorithms, eroding our intellectual capabilities. The reality, however, appears to be just the opposite. Emerging research and real-world implementations show that when properly integrated into workflows, AI doesn’t diminish human cognitive capabilities — it enhances them. By handling routine tasks and […]

The Rise of AI Developer Tools: A New Era in Code and Collaboration

Software developers are under more pressure than ever — juggling complex codebases, repetitive tasks, and the constant need to innovate. These challenges create bottlenecks, slowing down progress and increasing burnout. To address these challenges and unlock developer potential, companies are turning to a new generation of AI developer tools. Research backs this trend, with 96% […]

Salesforce Exec: How CIOs Can Overcome Hurdles Around Agentic AI

Reflecting on industry conversations this year, Salesforce President and Chief Engineering & Customer Success Officer Srini Tallapragada shared that CIOs are eager to embrace agentic AI, saying, “Everybody wants to go in on an AI strategy.” In fact, CIOs are bullish on the technology, with 66% reporting confidence that AI will drive ROI. But they […]

75% of Retailers Say AI Agents Will Be Essential to Compete

Data from Salesforce’s sixth Connected Shoppers Report offers a glimpse into the future of retail Retailers are feeling pressure as costs mount, customer expectations rise, and technology gets increasingly complex, according to a new report from Salesforce, but AI agents offer a path forward. In fact, three out of four retailers believe AI agents, a […]