How real-world businesses are transforming with AI – with 40+ new stories

Updated November 26, 2024: The post contains 42 new customer stories, which appear in italics at the beginning of each section of customer lists. The post will be updated regularly with new stories. One of the highlights of my career has always been connecting with customers and partners across industries to learn how they are…

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Microsoft introduces new adapted AI models for industry

Across every industry, AI is creating a fundamental shift in what’s possible, enabling new use cases and driving business outcomes. While organizations around the world recognize the value and potential of AI, for AI to be truly effective it must be tailored to specific industry needs. Today, we’re announcing adapted AI models, expanding our industry…

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How real-world businesses are transforming with AI

One of the highlights of my career has always been connecting with customers and partners across industries to learn how they are using technology to drive their businesses forward. In the past 30 years, we’ve seen four major platform shifts, from client server to internet and the web to mobile and cloud to now—the next…

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New autonomous agents scale your team like never before

Already, 60 percent of the Fortune 500 are using Microsoft 365 Copilot to accelerate business results and empower their teams. With Copilot supporting sales associates, Lumen Technologies projects $50 million dollars in savings annually. Honeywell(1) equates productivity gains to adding 187 full-time employees and Finastra is reducing creative production time from seven months to seven…

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Looking back on FY24: from Copilots empowering human achievement to leading AI Transformation

A year ago in July, Microsoft coined the term AI Transformation. It is almost hard to imagine at that time Copilots were not generally available and Azure OpenAI Service had only been available for six months. As Satya Nadella, our Chairman and CEO, stated in last quarter’s earnings: 60% of the Fortune 500 have adopted…

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Microsoft and LinkedIn release the 2024 Work Trend Index on the state of AI at work

One year ago, generative AI burst onto the scene and for the first time since the smartphone, people began to change the way they interact with technology. People are bringing AI to work at an unexpected scale — and now the big question is, how’s it going? As AI becomes ubiquitous in the workplace, employees…

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Announcing Dynamics 365 Contact Center – a Copilot-first cloud contact center to transform service experiences

Today we are thrilled to announce the latest milestone in our journey towards modernizing customer service: Microsoft Dynamics 365 Contact Center, a Copilot-first contact center solution that delivers generative AI to every customer engagement channel. With general availability on July 1, this standalone Contact Center as a Service (CCaaS) solution enables customers to maximize their…

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