Temenos’ Barb Morgan Shares How Chatbots and AI Agents Are Reshaping Customer Service in Banking

In financial services, AI has traditionally been used primarily for fraud detection and risk modeling. With recent advancements in generative AI, the banking industry as a whole is becoming smarter and more intuitive, offering hyper-personalized services and real-time insights for customers.

In the latest episode of the NVIDIA AI Podcast, Barb Morgan, chief product and technology officer at banking and financial services technology company Temenos, shares how AI is reshaping the banking landscape, from enhancing customer experiences to ensuring robust data security.

Morgan explains that AI can tailor financial products and services to customer needs, making interactions more meaningful and relevant. Plus, AI-powered chatbots and digital interfaces can provide 24/7 support, addressing customer queries in real time.

AI adoption has grown significantly in financial services. Notably, the use of generative AI for customer experience, especially through chatbots and virtual assistants, has more than doubled, rising from 25% to 60% over the last year. Learn more in NVIDIA’s fifth annual “State of AI in Financial Services” report.

And see more of the latest technological advancements by registering for NVIDIA GTC, the conference for the era of AI, taking place March 17-21. Temenos will share more insights and examples in the session titled, “Generative AI for Core Banking.”

Time Stamps

08:30 – How AI can help banks process and analyze vast amounts of data to provide deeper insights and predictions.

11:56 – The importance of data management for effective AI implementation.

16:13 – Sustainability in the banking industry, and how AI can help banks and customers track and reduce their carbon footprints.

You Might Also Like… 

Firsthand’s Jon Heller Shares How AI Agents Enhance Consumer Journeys in Retail

Learn how AI agents are transforming the retail landscape by personalizing customer journeys, converting marketing interactions into valuable research data and enhancing the customer experience with hyper-personalized insights and recommendations.

Snowflake’s Baris Gultekin on Unlocking the Value of Data With Large Language Models

See how Snowflake’s AI Data Cloud platform helps enterprises unlock the value of data by transforming it into actionable insights and applications, using large language models.

Sequoia Capital’s Pat Grady and Sonya Huang on Generative AI

Hear how AI is revolutionizing art, design and media by enabling unique, personalized content creation at an unprecedented scale.

Subscribe to the AI Podcast

Get the AI Podcast through Amazon Music, Apple Podcasts, Google Podcasts, Google Play, Castbox, DoggCatcher, Overcast, PlayerFM, Pocket Casts, Podbay, PodBean, PodCruncher, PodKicker, SoundCloud, Spotify, Stitcher and TuneIn.

Blog Article: Here

  • Related Posts

    March Into Gaming With GeForce NOW’s 14 Must-Play Titles for Spring

    GeForce NOW is blooming further with an array of 14 new titles in March. A garden of gaming delights will have members marching straight into action and adventure this spring, with Ubisoft’s Assassin’s Creed Shadows, Tripwire Interactive’s Killing Floor 3 and Hazelight Studio’s Split Fiction coming to the cloud next week at launch. Start off
    Read Article

    Telenor Builds Norway’s First AI Factory, Offering Sustainable and Sovereign Data Processing

    Norway’s first sustainable and secure AI cloud service demonstrates how countries can maintain data sovereignty while advancing green computing initiatives. Building on 170 years as a telecommunications provider, Telenor opened Norway’s first AI factory in November. The facility enables organizations to process sensitive data securely on Norwegian soil while prioritizing environmental responsibility. Telenor’s Chief Innovation
    Read Article

    Leave a Reply

    Your email address will not be published. Required fields are marked *

    You Missed

    UFL Leverages Salesforce’s Agentforce To Provide World Class Service

    UFL Leverages Salesforce’s Agentforce To Provide World Class Service

    Leading Companies of All Sizes and Industries Are Transforming to Become Agentforce Companies

    Leading Companies of All Sizes and Industries Are Transforming to Become Agentforce Companies

    AI Agents Will Become the New UI, and Apps Take a Backseat

    AI Agents Will Become the New UI, and Apps Take a Backseat

    March Into Gaming With GeForce NOW’s 14 Must-Play Titles for Spring

    March Into Gaming With GeForce NOW’s 14 Must-Play Titles for Spring

    Telenor Builds Norway’s First AI Factory, Offering Sustainable and Sovereign Data Processing

    Telenor Builds Norway’s First AI Factory, Offering Sustainable and Sovereign Data Processing

    Agentic AI Leaders to Showcase Latest Advancements at NVIDIA GTC

    Agentic AI Leaders to Showcase Latest Advancements at NVIDIA GTC