AI Agents Can Cut Healthcare Paperwork by 30%, Study Shows

Healthcare administrative teams project ten-hour weekly gains with AI agents Healthcare workers are inundated with paperwork, according to new research from Salesforce, with 87% admitting they work late each week just to finish their administrative duties. AI agents — a type of AI system that can work seamlessly with human teams to understand and respond […]

Precina Set to Deliver 24/7, Personalized Diabetes Care Nationally with Agentforce

With Agentforce, Data Cloud, and Health Cloud, Precina predicts it will save an estimated $80,000 per year for every 5,000 patients in reduced administrative overhead  Healthcare provider Precina is leveraging Salesforce’s Agentforce to rapidly expand its personalized care model for patients with type 2 diabetes, delivering comprehensive 24/7 support. The opportunity: Currently serving patients in […]

Leading Companies of All Sizes and Industries Are Transforming to Become Agentforce Companies

AI is rewriting the playbook for how business is done, determining who wins and who loses. Today, there is a first-mover advantage for businesses across all industries to redefine operational excellence, unlock unprecedented growth, and do so with a far lower cost to serve and delight customers. The convergence of AI, digital labor, and intelligent […]

AI Agents Will Become the New UI, and Apps Take a Backseat

For decades, screens, keyboards, and structured applications have shaped our relationship with technology. People learned how to interact with computers and mobile devices through software-defined user interfaces, shaping how they lived, worked, and played.  But that’s about to change.  We’re at the beginning of a major transformation in which autonomous AI agents will become the […]

92% of Developers Report AI Agents Will Help Advance Their Careers

New State of IT research reveals software development leaders are bullish on agentic AI and it’s impact More than 9 in 10 developers are excited about AI’s impact on their careers, and an overwhelming 96% expect it to change the developer experience for the better. Salesforce’s latest State of IT survey of software development leaders‌ […]

Achieving a Trusted Agentic AI Ecosystem: Salesforce Report Offers a Roadmap

Agentic AI is capturing headlines, but most are missing the key word – trust. It’s true that integrating the latest AI advancements is crucial for building a limitless digital workforce. In fact, over 90% of enterprise IT leaders have implemented or plan to implement AI agents in the next two years. But as businesses race […]

How Salesforce Tackled the AI Adoption Gap

Salesforce’s successful implementation of Agentforce on help.salesforce.com demonstrates key strategies for AI adoption and provides valuable insights for companies navigating the integration of AI into their support operations. A 24/7 AI concierge, Agentforce is providing fast, accurate, and more actionable responses to thousands of customer inquiries every week.  Why it matters: A recent Slack study […]

Achieving a Trusted AI Ecosystem: Salesforce Report Offers a Roadmap

Agentic AI is capturing headlines, but most are missing the key word – trust. It’s true that integrating the latest AI advancements is crucial for building a limitless digital workforce. In fact, over 90% of enterprise IT leaders have implemented or plan to implement AI agents in the next two years. But as businesses race […]

How Top CIOs Are Unlocking AI ROI

A new playbook for driving AI ROI is emerging, with top CIOs recommending a pattern-centric approach, standardized data, and better business alignment to drive gains in customer experience, productivity, and cost savings. Why it matters: As AI adoption accelerates, businesses are focused on demonstrating tangible returns on their investments. CIOs are bullish on the technology, […]

AI’s Human Factor: Why Trust Is Essential for Unlocking Digital Labor’s Potential

Can we trust artificial intelligence (AI) agents to work responsibly on behalf of humans? Rob Katz, Salesforce’s responsible AI co-lead, believes we can, but only if we prioritize transparency, explainability, and human control in developing AI agents‌ — AI systems that can do anything from answering simple questions to resolving complex issues without human intervention. […]

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