Salesforce Data: AI Agents Could Slash Tax Filing Time Up to 62%

The average American spends 13 hours filing their taxes each year, according to IRS estimates. That’s longer than it takes to binge-watch an entire season of most TV shows.  But new research from Salesforce suggests AI agents could cut nearly two-thirds (62%) of that time as Americans embrace the possibility of agentic government services.  Why […]

More than Seven in 10 College Students and Administrators Seek AI Agents to Close Support Gaps, Ease Burnout

 New research shows that higher ed students are eager for AI assistance in admissions, campus support, coursework, and beyond. Administrators are also welcoming AI agents to enhance student support and address burnout. Applying to college can be time-consuming and challenging. In fact, in a new survey of more than 500 students and 200 administrators in […]

Salesforce Advances Innovation in Education with Agentic AI

Six organizations to develop Agentforce solutions to support educators and students Today at the 2025 Education Summit, Salesforce unveiled the six organizations selected for the cohort of its Salesforce Accelerator – Agents for Impact. This initiative equips nonprofits and educational institutions with AI-powered solutions to enhance learning, expand access, and drive meaningful educational impact. Why […]

IT Leaders at TDX 2025: Don’t Get Left Behind in AI

IT leaders recently convened at TDX, Salesforce’s annual developer conference, to discuss the impact of agentic AI on their businesses. Why it matters: Just 11% of CIOs say they’ve fully implemented AI — 18 to 38 percentage points less than their line of-business counterparts. The discussion revealed both the challenges and opportunities of speedy AI […]

Groundbreaking Business Transformation on Display at TDX Agentforce Hackathon

This week at TDX 2025, over 6,000 Agentblazers gathered in San Francisco to explore the agentic AI era. At the heart of this annual two-day developer conference was the Agentforce Hackathon, where admins, developers, architects, consultants, IT managers, and business analysts built tangible AI solutions.  Using Salesforce’s low-code, AI-powered Agent Builder, hundreds of Agentblazers crafted […]

The Key to Tapping a $6T Digital Labor Opportunity: A Deeply Unified Platform for Apps, Data, and AI Agents

Every so often, technology fundamentally shifts ‌— ‌and with it, the way everyone in business and IT works and innovates. This is one of those moments with agentic AI.  Consider this: It took mobile phones 16 years to reach 100 million users. The internet caught on in just seven years. ChatGPT sped past both milestones […]

Enterprise Automation Rewired: Meet the AI Agents Working Behind the Scenes

Enterprise IT leaders face an uphill battle: Intricate data flows, legacy systems, and constant integration demands strain resources and slow innovation. For CIOs, the pressure to boost efficiency and productivity has never been greater. In fact, 86% of IT leaders expect workloads to rise in coming years, a Salesforce survey found. Fortunately, there’s a compelling […]

From Zero to a Billion: Why Metadata Is Key to Building a Massive AI Agent Ecosystem

If data is the raw material of AI, metadata is the blueprint that makes it usable. Think of it like building a city‌. Data is the concrete, steel, and wood, whereas metadata is like the architectural diagram that determines how those materials become roads, buildings, or houses. Without that framework, cities (and AI systems) would […]

Salesforce Prescribes Agentforce for Health to Speed Time to Treatment and Improve Outcomes with Digital Labor

Agentforce now includes prebuilt skills to streamline tasks like benefits verification, disease surveillance, and clinical trial recruitment, speeding time to treatment Partnerships with athenahealth, Availity, and Infinitus.ai will enable Agentforce to take action and expedite care approvals with a real-time view of patients’ coverage, clinical, and demographic data Industry leaders like Amplifon, Pacific Clinics, Protas, […]

How Agentic AI Will Ease Healthcare’s Workforce Crisis

Healthcare professionals are driven by a deep commitment to their patients, always striving to deliver top-notch care. Their dilemma? Healthcare workers are inundated with paperwork, according to new research from Salesforce, with 87% admitting they work late each week just to finish their administrative duties. This laborious work, as one might imagine, takes them away […]

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