Ascendant Bot
- Salesforce , Uncategorized
- September 5, 2024
Salesforce Unveils Foundations Upgrade, Bringing Key Sales, Service, Marketing, Commerce, and Data Cloud Capabilities to Every Customer at No Additional Cost
Sales Cloud and Service Cloud customers now get more out of their existing Salesforce investment with additional features and an enhanced user interface built right into their CRM Salesforce today announced Foundations, a free upgrade that brings key cross-department features to every Salesforce customer at no additional cost. Foundations includes Sales, Service, Marketing, Commerce, and […]
- Salesforce , Uncategorized
- September 4, 2024
Introducing Career Connect: An Internal Talent Marketplace for Salesforce Employees
The jobs of the future — and the skills required to do those jobs — are changing every day. Recent Slack research shows that only 15% of workers strongly agree that they have the education and training necessary to use AI effectively. Salesforce is committed to being the best place for employees to grow their […]
- Salesforce , Uncategorized
- September 4, 2024
New Research Identifies 5 Types of People Defining the AI-Powered Future of Work
From the Maximalist to the Rebel, Slack’s Workforce Lab findings and interactive quiz offer a roadmap for employers to help onboard workers to “The AI Team” Slack’s new Workforce Lab research explores what motivates workers to use AI and how they feel about using it at work. Through in-depth interviews and a survey of 5,000 […]
- Salesforce , Uncategorized
- September 4, 2024
Salesforce Signs Definitive Agreement to Acquire Tenyx
Salesforce has signed a definitive agreement to acquire Tenyx, a developer of AI-powered voice agents that create natural and engaging conversational experiences, transforming customer service. Upon close of the acquisition, Tenyx will extend Salesforce’s existing autonomous agent capabilities for Agentforce Service Agent by integrating Tenyx’s innovative voice AI solutions, specifically tailored for service use cases. […]
- Salesforce , Uncategorized
- August 30, 2024
How Companies Are Embracing Salesforce AI and Agents to Improve Customer Relationships, Productivity, and Bottom Lines
AI innovation is happening faster than ever. It’s like nothing I’ve seen in my nearly 25 years at Salesforce, and it’s top of mind for every CEO, CTO, and CIO I’ve spoken to lately. We serve as a trusted partner for our customers — helping them innovate, iterate, and navigate the next steps in their […]
- Salesforce , Uncategorized
- August 29, 2024
Salesforce 2024 Holiday Forecast: Retailers Must Tackle Shorter, More Competitive Shopping Season with Discounts, Data, and AI
This year’s holiday shopping season could be especially challenging for retailers as they compete for shoppers with less purchasing power than in past years. With the fewest number of days between Thanksgiving and Christmas since 2019 and 43% of consumers carrying more debt than they were in 2023, retailers should prepare for an uphill battle […]
- Salesforce , Uncategorized
- August 26, 2024
Slack Expands Automation Capabilities, Making it Easier to Build Powerful Workflows and Connect Third-Party Systems
Slack continues to enhance its work operating system with flexible automation With 3,000 workflows created this year, Rivian depends on automation in Slack to save time and increase team productivity Salesforce today announced new innovations in Slack that make it easier for users to build automations, no matter their technical expertise. For example, customers can […]
- Salesforce , Uncategorized
- August 22, 2024
Meet Einstein SDR and Einstein Sales Coach: Two New Autonomous AI Sales Agents to Scale Your Sales Team
Einstein SDR Agent autonomously engages with inbound leads, in natural language, to answer questions, handle objections, and book meetings for human sellers Einstein Sales Coach Agent autonomously engages in role-plays with sellers, simulating a buyer during discovery, pitch, or negotiation calls Accenture will leverage these agents to improve deal team effectiveness, scale to support more […]
- Salesforce , Uncategorized
- August 22, 2024
From Bots to Agents: The Next Great Leap Forward Is Autonomous AI
When generative AI first emerged, people mostly used it for simple things like creating recipes or planning trips. But as they became more familiar with what it could do, they’ve also grown more curious about its potential for handling common work-related tasks like drafting emails, summarizing meeting notes, and composing documents. Now, every company wants […]
- Salesforce , Uncategorized
- August 21, 2024
Salesforce Equality Group Leader on the Effects of Generational Bias
Editor’s note: This story is part of an ongoing series to spotlight our Equality Groups and how they serve Salesforce employees globally. Check out previous interviews with the leaders of Indigenousforce, Outforce, Asiapacforce, Southasiaforce, and Earthforce. Genforce is a Salesforce Equality Group dedicated to representing all five generations in today’s workforce by connecting employees across […]
