The Future of Marketing: How AI Agents Can Enhance Customer Journeys in Retail
AI agents — which can understand, adapt to and support each user’s unique journey — are making online shopping and digital marketing more efficient and personalized. Plus, these intelligent systems are poised to turn marketing interactions into valuable customer research data. In this episode of the NVIDIA AI Podcast, Jon Heller, co-CEO and founder of
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AI Gets Real for Retailers: 9 Out of 10 Retailers Now Adopting or Piloting AI, Latest NVIDIA Survey Finds
Artificial intelligence is rapidly becoming the cornerstone of innovation in the retail and consumer packaged goods (CPG) industries. Forward-thinking companies are using AI to reimagine their entire business models, from in-store experiences to omnichannel digital platforms, including ecommerce, mobile and social channels. This technological wave is simultaneously transforming advertising and marketing, customer engagement and supply
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AI’s in Style: Ulta Beauty Helps Shoppers Virtually Try New Hairstyles
Shoppers pondering a new hairstyle can now try styles before committing to curls or a new color. An AI app by Ulta Beauty, the largest specialty beauty retailer in the U.S., uses selfies to show near-instant, highly realistic previews of desired hairstyles. GLAMlab Hair Try On is a digital experience that lets users take a
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2025 Predictions: AI Finds a Reason to Tap Industry Data Lakes
Since the advent of the computer age, industries have been so awash in stored data that most of it never gets put to use. This data is estimated to be in the neighborhood of 120 zettabytes — the equivalent of trillions of terabytes, or more than 120x the amount of every grain of sand on
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How AI Is Personalizing Customer Service Experiences Across Industries
Customer service departments across industries are facing increased call volumes, high customer service agent turnover, talent shortages and shifting customer expectations. Customers expect both self-help options and real-time, person-to-person support. These expectations for seamless, personalized experiences extend across digital communication channels, including live chat, text and social media. Despite the rise of digital channels, many
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