Microsoft Dynamics 365 Contact Center Archives

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November 19, 2024

Ignite 2024: Why nearly 70% of the Fortune 500 now use Microsoft 365 Copilot

Two things can be true at the same time. In the case of AI, it is absolutely true that the industry is moving incredibly fast and evolving quickly. It’s also true that hundreds of thousands of customers are using Microsoft AI technology today and, by making early bets on the platform, are seeing big benefits…

The post Ignite 2024: Why nearly 70% of the Fortune 500 now use Microsoft 365 Copilot appeared first on The Official Microsoft Blog.

How Copilots are helping customers and partners drive pragmatic innovation to achieve business results that matter

The pace of AI innovation today continues to be extraordinary, and at Microsoft we are focused on helping organizations embrace it. By providing our customers with the most advanced AI technology across every product we build — combined with our unparalleled partner ecosystem and co-innovation approach — we are helping them make real progress in…

The post How Copilots are helping customers and partners drive pragmatic innovation to achieve business results that matter appeared first on The Official Microsoft Blog.

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October 21, 2024

New autonomous agents scale your team like never before

Already, 60 percent of the Fortune 500 are using Microsoft 365 Copilot to accelerate business results and empower their teams. With Copilot supporting sales associates, Lumen Technologies projects $50 million dollars in savings annually. Honeywell(1) equates productivity gains to adding 187 full-time employees and Finastra is reducing creative production time from seven months to seven…

The post New autonomous agents scale your team like never before appeared first on The Official Microsoft Blog.

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July 28, 2024

Announcing Dynamics 365 Contact Center – a Copilot-first cloud contact center to transform service experiences

Today we are thrilled to announce the latest milestone in our journey towards modernizing customer service: Microsoft Dynamics 365 Contact Center, a Copilot-first contact center solution that delivers generative AI to every customer engagement channel. With general availability on July 1, this standalone Contact Center as a Service (CCaaS) solution enables customers to maximize their…

The post Announcing Dynamics 365 Contact Center – a Copilot-first cloud contact center to transform service experiences appeared first on The Official Microsoft Blog.